|
This is
our standard client agreement upon which we tend to rely. For your own benefit and protection, you should
read these terms carefully. By buying a package or tickets from
Speed Chills you agree to these terms and conditions. If you do
not understand any point please ask for further information before
purchase.
Total
Payment Protection (topp) Policy cover:
In compliance with the
UK Package Travel, Package Holidays and Package Tours Regulations
1992 an insurance policy has been arranged with Travel & General
Insurance Company plc, authorised and regulated by the Financial
Services Authority, to protect customers’ prepayments in the
unlikely event of our financial failure and paid in respect of:
-
non-flight inclusive packages
commencing and returning to the UK
-
the ground handling aspects of
packages where the customer is responsible for arranging travel
to the destination
-
inbound business to the UK
offered in this
brochure/literature/document/on this website (subject to the terms
of the insurance policy), for:
-
a refund of such prepayments if
customers have not yet travelled, or
-
making arrangements to enable the
holiday to continue if customers have already travelled, or
-
repatriation of customers to the UK
or their home country as may be applicable.
Customers’ prepayments are protected
by a topp policy. In the unlikely event of financial failure
please contact the claims helpline on 0870 0137 965. A copy of the
policy is available on request.
You are
protected by Total Payment Protection Policy (topp) under policy
no SCLI/topp/10/02.
1. Your
Contract
When you make
a booking you guarantee that you have the authority to accept and
do accept on behalf of your party the terms of these conditions. A
contract will exist as soon as a booking is confirmed. This
contract is made on the terms of these booking conditions, which
are governed by English Law, and the jurisdiction of the English
Courts
2. Payment
i Ticket Only
Bookings : Payment must be made for the entire order in full at
the time of booking.
ii. Package
Bookings. A deposit of £100.00 per person is required upon booking
plus any reserved extras such as tents. Balance due eight weeks
prior to the event date. Failure to pay could result in
cancellation of booking with loss of deposit. Full payment
required for bookings made less than 8 weeks prior to departure.
We will never
charge a surcharge once we have received full payment from you.
Occasionally we may have to add a currency surcharge on our
published web price. You will be made aware of any surcharge prior
to booking or final payment.
Payment must
be made by the Party Leader for all party members.
3.
Insurance & Passports
It is
obligatory that all travellers hold adequate travel insurance that
includes repatriation due to illness or accident. We also
recommend that you take out continental vehicle recovery insurance
whilst driving abroad. A valid passport is required for the
duration of your stay abroad. Non-EU nationals may require a visa
for travel in Europe.
It is your responsibility to ensure you have adequate insurance
and valid passport or visa. Please familiarise yourself with
legal requirements for driving abroad -
Motoring Advice Overseas from the AA
As well as
personal travel insurance it is vital that you carry an EHIC card
in case hospitalisation or treatment is needed in Europe. This
card authorises the hospital to treat you as a British Citizen
under a reciprocal agreement. Without the EHIC you will face
treatment delay and expense. Apply free of charge -
click here for more information.
We we
offer insurance via the Ketteridge Group -
click here for more information.
4. If You
Change Your Booking
i. Ticket
Only Bookings : If, after confirmation, you wish to change your
tickets in any way, we will endeavour to make these changes if
they are possible. We reserve the right to ask for an
administration charge, and any further cost we incur in making an
alteration. Certain ticket arrangements may not be changeable
after confirmation and any alteration may result in a cancellation
charge of 100%.
ii. Package
Bookings: If, after confirmation, you wish to change your booking
in any way, we will endeavour to make these changes if they are
possible. At our discretion we will not charge for small changes
within reason. If the cost changes as a result of the amendment or
a penalty is incurred from the supplier you will pay the charge.
All amendments are subject to availability and we may not always
be able to fulfil your request. Major amendments will incur an
admin fee from £50 per booking.
iii. You
agree to make any changes or amendments direct with Speed Chills.
You will not contact any supplier direct. Doing so will null and
void your booking and may lead to cancellation with no entitlement
to refund.
iiii. Name
changes : we are sympathetic to the fact that events can arise
leading to a party member being unable to travel. We will allow
one name change within a booking and travelling with same party.
We will not transfer an entire booking to a new party. The
booking will be treated as a cancellation and you will not be
entitled to any refund. You must inform us prior to travel of any
changes. Failure to do so can result in cancellation with no
refund.
5. If You
Cancel Your Booking
i. Ticket
Only Bookings. You may cancel your ticket at any time with written
notification from the lead booker. Since we incur costs in
cancelling your tickets, you will pay the applicable cancellation
charges. Cancellation prior to departure = 100% of total booking
cost. If the reason for your cancellation is covered under the
terms of your insurance policy, you may be able to reclaim these
charges and we can provide you with a Cancellation Invoice on
request. Occasionally we may be able to take a ticket back, we
will advise at the time of your request.
ii Packages.
Cancellation must be made in writing by the lead booker. In the
event of a reduction in numbers or cancellation, prior to the
final balance being paid, we will retain the deposit paid by (or
due from if still outstanding) each person cancelling as a
cancellation fee. Cancellations made after final balances have
been paid will result in forfeiture by the person(s) cancelling of
all monies paid or due at that time. If the reason for your
cancellation is covered under the terms of your insurance policy,
you may be able to reclaim these charges and we will provide you
with a Cancellation Invoice on request.
iii.
Re-sale. Under no circumstances whatsoever do we permit you to
sell or transfer a package, private camping / membership or
tickets bought from Speed Chills to a third party. We do not
permit tickets or packages bought from Speed Chills to be listed
on e-bay or similar and we do not permit use of our name Speed
Chills on a public website. This will result in immediate
cancellation of your booking with loss of all monies paid.
6. If We
Change or Cancel Your Tickets
It is
unlikely that we will have to make any changes to your tickets,
but we do plan the events many months in advance. Occasionally, we
may have to make changes and we reserve the right to do so at any
time. Most of these changes will be minor and we will advise you
of them at the earliest possible date. If we have to make a major
change or are unable to provide the booked tickets, we will either
refund all monies paid or offer tickets of comparable or higher
standard, if available. Please note that in cases of war, riot,
industrial dispute, natural disaster, adverse weather conditions
or other forms of Force Majeure any compensation claims will be
void.
7. If you
have a complaint
If you have a
problem during the event, please inform us immediately, and we
will endeavour to put things right. It is always best to try and
resolve your problem on the spot with the supplier (i.e. hotel,
Private Camping duty manager, event organiser). If you do not
communicate any problems you have to us at the time we cannot put
things right. Failure to do this may affect any future claim for
compensation. If your complaint is not resolved locally, please
follow this up within 28 days of your return home by writing to
our Customer Services Department at 8 Wyndham Avenue, High
Wycombe, Bucks HP13 5ER, giving your booking reference and all
other relevant information.
8. Public
Liability Insurance
If your trip
involves use of the Speed Chills Private Camping Area, you will be
covered by Public Liability Insurance arranged by Speed Chills
Limited. Motorsport is dangerous and you should check the terms
and conditions of the race organiser. You are not covered by Speed
Chills Public Liability Insurance outside the Speed Chills
enclosure.
9.
Behaviour
We reserve
the right to decline any person as a client if their conduct is
disruptive and affecting the enjoyment of other event attendees.
We shall be under no liability for any extra costs incurred by
such a person as a result of our doing so. We reserve the right to
ban any disruptive client from entering a private Speed Chills
camping or hospitality area. Aircraft/Ship captains are legally
entitled to deny boarding to any passengers presenting themselves
who, at the captain’s absolute discretion, are unacceptably under
influence of drink or drugs. Any passenger who is denied boarding
on the cross channel travel sector for that reason, shall be
deemed to have given notice of cancellation of their booking at
the moment and cancellation charges will apply.
10.
Alterations in costs
Should there
be any increase in the cost to us, caused by currency exchange
rate fluctuations, transportation costs (including the cost of
fuel), or any other cost out of our control, we will absorb the
first 2% of the cost increase, but thereafter you will be required
to meet any increase. If that surcharge amounts to more than 10%
of the holiday price then you may cancel. You may receive a
partial refund of all money paid provided the cancellation is made
within 7 working days of the issue date of the revised
confirmation of booking invoice. If the surcharge occurs within 30
days of departure Speed Chills will absorb the cost. We will
always do our utmost to avoid passing on these unexpected charges.
If there is an amendment charge as a result of change on your part
you will pay the full amendment fee.
11.
Conditions of Carriage
All Flights,
Cross Channel Ferry, Eurotunnel, Car Hire, Rail and Motorail
tickets are issued subject to conditions of the Carriers. Speed
Chills cannot accept liability for any injury, damage, loss or
expense resulting from any delay, act or omission on the part of
the Carriers or their employees. Each carrier terms & conditions
are to be found on their websites.
12. Postage
Where
official race tickets are purchased these will be sent by Royal
Mail track and trace service. It is your responsibility to
provide us with a correct delivery address for signed delivery and
to check your booking confirmation that the address shown is
correct. You can provide us with an alternative delivery address
if necessary. Undelivered track and trace packages will be held
in a sorting office for 2 weeks and you will be notified by a card
through your door. Within this time you can make arrangements for
redelivery or personal collection with ID. Tickets will be
returned to Speed Chills after 2 weeks. Speed Chills do not
accept any responsibility for resending. Any extra delivery costs
incurred must be paid by yourself and if it is not possible to
resend the package you will forfeit any compensation or rebate
claim.
13. Speed Chills Private Camping and Hospitality
Areas in addition to above terms & conditions
i. We
undertake to provide the services described on our website. Our
private camping is open
24 hrs Le
Mans: Wednesday 12 noon through to Monday 10.00 am and our
hospitality is open from Wednesday 18:00 hrs through to Sunday
23:00 hrs
Classic Le
Mans: Thursday 12:00 noon through to Monday 10.00 am and our
hospitality is open from Thursday 18:00 hrs to Sunday 23:00 hrs
Entry is not
permitted outside these hours. In cases of war, riot, industrial
dispute, natural disaster, adverse weather conditions or other
forms of Force Majeure we reserve the right to restrict or suspend
any of our services offered.
ii. It is
forbidden to bring any form of firework or explosive device into
the Speed Chills private enclosures. Lighting or having in your
possession any incendiary device, or items deemed to be for the
use of causing fireworks or explosion, will result in immediate
exclusion from all Speed Chills areas with no compensation or
redress and your booking will be treated as a cancellation. The
duty manager’s word is final and no discussion will be entered
into.
iii. You will
be liable for any personal injury to others or damage whether to
communal structures or private belongings caused by fireworks,
incendiary devices or disruptive behaviour.
iiii. You may
not bring non members into any Speed Chills private enclosure.
|
