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Deposit and balance
A deposit of between £50
& £100 per
person (depending on the package selected) must be paid at the time of booking. We reserve the right
to ask for additional amounts if we need to book and pay for
elements of your package in full at the time of booking your
holiday.
Any outstanding
balance must be settled no later than eight weeks before the date
of departure. Bookings made less than eight weeks before departure
must be paid in full at the time of booking. If the balance is not
paid at least 6 weeks before departure, we reserve the right to
cancel your package, retain your deposit and apply cancellation
charges as set out in the “Cancellation charges” section. A
surcharge of 3% will be charged on Paypal & credit card payments.
We do not accept AMEX or debit cards. There are no charges on
cheques.
Changes to your
booking
If, after your
confirmation has been issued and your deposits have been paid, you
wish to make a change, the following amendment fees will apply:
(a) If you wish to
change the date/destination of your package, there will be an
amendment fee of £20 per person.
(b) If you decide
that you would like to change something on the itinerary e.g.
change to crossing times etc, an amendment fee of £10.00 will be
levied, per change.
Cancellation charges
You or any other
member of your party may cancel your package at any time provided
that the cancellation is made by the person who is responsible for
confirming the booking with Speed Chills Tours & Tickets. This
must be communicated to us in writing. We will retain your deposit
and, in addition, apply cancellation charges as below:-
(a) In the event of
cancellations more than 8 weeks prior to the date of departure,
the deposit will be forfeited.
(b) For cancellations
received 8 weeks prior to departure or less, the charge will be
100% of the total package cost.
Note: If the reason
for the cancellation is covered under the terms and conditions of
an insurance policy, you may be able to reclaim these charges.
Accommodation
The details of your
accommodation are as stated on your invoice. For camping packages,
please ensure that you understand the nature of your entitlement
(e.g. allocate on arrival or pre-booked space, dates of validity
of the camping pass issued).
If your package
includes hotel accommodation, your accommodation is usually
reserved for you from 3 pm, on the day of your arrival. In most
cases, rooms must be vacated by 11 am on the last day of your
holiday. (Times referred to above are local times)
Any star ratings
shown on this website are the official local ratings for each
property. They do not always provide a consistent guide to quality
and cannot be compared from country to country.
Some regions have
introduced a ‘Taxe de Sejour’. This usually only amounts to a few
Euros per person per day and is payable locally.
As we do not exercise
any direct control over the running of the Hotels or Self Catering
accommodation, Speed Chills Tours & Tickets cannot accept
liability for any acts or omissions on the part of the management.
Travel and Vehicle
Documents
Travel documents will
normally be forwarded to you 14-21 days prior to departure,
provided that the balance of your account has been settled in
full. Please ensure that your passport is valid for the countries
to be visited with the appropriate visa if required.
A full valid driving
licence is required for driving in Europe. You should also ensure
that you have your registration document and insurance certificate
with you.
Unused transport
vouchers cannot be refunded unless you have alerted the supplier
beforehand and they have agreed to refund Speed Chills Tours &
Tickets.
Planning Your Holiday
We advise you to plan
your journey carefully. When arranging crossing times, please
ensure that you allow sufficient driving time in order to reach
your destination at the correct time. We cannot be held
responsible for any costs incurred due to your late arrival at
either a hotel or other location relevant to your trip. It is
essential that you advise the hotel by telephone if you plan to
arrive after 6 p.m. (local time).
Conditions of
Carriage
All Flights, cross
Channel Ferry, Eurotunnel, Car Hire, Rail and Motorail tickets are
issued subject to conditions of the Carriers. Speed Chills tours &
Tickets cannot accept liability for any injury, damage, loss or
expense resulting from any delay, act or omission on the part of
the Carriers or their employees
Travel Insurance
Travel Insurance is
essential when you’re travelling as it provides protection against
financial loss resulting from your trip being cancelled or
delayed, theft of valuables, medical expenses and even legal or
personal liability expenses you may incur whilst on your holiday.
Most comprehensive travel insurance policies include an emergency
assistance element to ensure that you are cared for and returned
home in the event of a medical emergency.
We strongly recommend
that you and all members of your party are adequately insured as
soon as you book your holiday. Indeed it is a condition of booking
that you must have insurance cover and by accepting the terms of
your booking with us, you confirm that you have done so.
Complaints during
your break
If you have a
complaint or experience any problems during your break please
inform the hotel or supplier concerned as soon as possible. For
camping at Le Mans, the supplier is the ACO, the organiser of the
overall event and operator of the campsites used by Speed Chills.
All verbal complaints must be put in writing. If the matter cannot
be rectified at the time, you must notify us in writing within two
weeks of completion of your break. If you fail to follow this
procedure, this may affect your entitlement to claim compensation
where this would or may otherwise have been appropriate.
Conditions of
Carriage
All Cross-Channel
Ferry, Eurotunnel, Car Hire, Rail and Motorail tickets are issued
subject to conditions of the Carriers. Speed Chills Tours &
Tickets cannot accept liability for any injury, damage, loss or
expense resulting from any delay, act or omission on the part of
the Carriers or their employees
Channel Crossing
Travel Information:
Eurotunnel
Your ticket is not
included with your travel documents, we give you a transport
voucher; ticket will be supplied by Eurotunnel on departure.
Proceed to the self check-in lane and quote your eight-digit
Eurotunnel booking reference on the machine (you will find this
number on your transport voucher).
You must arrive at
least 30 minutes prior to your booked departure time, to allow for
check-in procedures and passport control.
Vehicles powered by
LPG and dual-powered vehicles will not be accepted on Eurotunnel.
P&O Ferries
Your ticket is not
included with your travel documents, we give you a transport
voucher; ticket will be supplied by P&O on departure. Please hand
in your transport voucher with your booking reference number when
you check-in to receive your ticket.
Check-in at least 30
minutes prior to departure.
Brittany Ferries
Your Brittany Ferries
E ticket is included with your travel documents.
Check in is 45
minutes prior to departure.
Delay Policy
Should delays occur
please ensure you have sufficient funds to pay for any additional
expenses as these are your responsibility. We will do everything
possible to assist clients faced with delayed departures but we
cannot accept liability. All clients are strongly advised to take
out Travel Insurance which contains a comprehensive Delay
Protection section.
Other Terms
You are responsible
for ensuring that you are at the correct departure point at the
correct time - we cannot be liable for any loss or expense
suffered by passengers because of their late arrival at any
departure point. We reserve the unconditional right to refuse a
booking or terminate a passenger’s package in the event of
unreasonable conduct. If you are prevented from travelling
because, in the opinion of any person in authority, you appear to
be unfit to travel, or likely to cause discomfort or disturbance
to other passengers, our responsibility for your holiday thereupon
ceases. Full cancellation charges will apply and we will be under
no obligation whatsoever for any refund, compensation or costs you
may incur. |
