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CUSTOMER FEEDBACK

 

LE MANS 2004

12th - 13th June

Well. here's the Speed Chills feedback pretty much warts and all - nothing added and only personal details taken away. The only liberty we have taken is to add some comments.


I think you've heard a lot from my group so I'll just really echo their 'demands'. We're organising next year and are really keen to continue the association with Speed Chills, as you know.

Had a great night from what I can remember of it on Sunday night, watching the grand prix and lobbing some boules around - it gets hazy after that!

Bits and bobs I liked or want or whatever :

Thanks SO SO much for the toilet (when it worked!).

Please refuse to serve me after about 6 pints or substitute for Kaliber. Hog roast is brilliant idea and I enjoyed watching the F1 from the long tables How about some sort of Le Mans packs - radios (which we didn't have - who won the race?), earplugs, barbies, etc etc. We'd never have to leave Beausejour..... ;-). Also, an onsite therapy centre for my daily hangover - or just some alka seltzer.

So cheers again, take it easy, see you next year

Speed Chills - ladies were allowed to use the toilet. For 2005 there will be toilets for all thus removing any gender bias!


Our first visit on the Saturday morning was heaven as we received as very prompt, very delicious cooked breakfast.  We all agreed that it 'hit the spot' and we were very encouraged.  We were also pleased to hear that you were going to supply breakfasts on the Monday morning as we always get up quite early, pack up and leave, and then grab a sandwich and a coffee en route. 

However, we were a bit disappointed to find you'd run out of breakfasts on the Sunday morning, and from this we concluded Monday's would also be off. 

We visited again after the race for BBQ'd pork, beer and watching the GP / football / Top Gear / p0rn!  Had a blast, got very drunk and thoroughly enjoyed the evening.

Having a facility like that without having to jump in the car (we usually go into LM after the 24 Hour to watch the GP) meant we could all drink and relax.

Overall I thought it was a very good idea and respect to you all for having the courage to do it. 

 Well done.

Speed Chills - food availability times will be far better publicised for 2005 and there will be the 'departure' breakfast on the Monday morning. Also, never conclude - ask and we will do our best to help!


Some thoughts for 2005 - toilets and showers, Speedchills camping area in field on other side of track, another beer(s) (thought what you had was good but perhaps a real ale or something too), spirits, proper cutlery (lost count of number of forks Neil in our group broke), include toast with the breakfast (perhaps fried), didn't ask over the w/e but somewhere where we could freeze camping cool blocks over night.

 Quality and Quantity of food was spot on (except for baguette and butter pudding - stuffed !!!!!!).

 Admired the relentless efforts with the screen, hopefully you can find something a bit brighter next year - if only to give yourselves a few more hours to do the Le Mans thing (borrow one of those from the track !!!, comes on a handy artic rig)

 Overall a great set up for the first year, thanks for your hard work - perhaps care needed with sizing for next year, don't go too big or the exclusive benefits will not be realised

Speed Chills - toilets, real cutlery & (fingers-crossed!) our own ale for 2005. Screen for 2005 will be indoors.


Thanks I had a great time.

Maybe some more tables and chairs next time would be good.


Guys you laid on a great event - friendly people - good  service what more could we ask for.... maybe England winning the football.

Thanks for a good night and look forward to seeing you with even greater numbers next year.


Le Mans was an epic trip for us this year. 6 days of thoroughly immature behaviour involving beer, motor cars and at one point, running away from police and marshals through a very dark wood....

 Any way, Speed Chills -

Beer: Cold. Very Good.

 Breakfast: Very Good.

Location and Seating arrangements: Very good.

Toilet Facilities: Rubbish. There wasn't one was there? Seriously, A nice clean private loo and maybe a shower would be a REAL bonus, and definitely a 'hook' to get people signed up.

Big screen: Bit tricky to see but wasn't a problem. We were drunk anyway.

Food: Was great. The only thing we thought is that in addition to the 2 or 3 meals available in the evening, some simple snacks would be nice. Chips, Hot Dogs, Burgers, for those 'in between meal' moments.

 All in all though, well done. Hope you do it again next year, we'd sign up again.


Hi guys - Speed Chills really helped make my first LM trip a most enjoyable one, you guys were great, and I sincerely hope you are back next year, bigger and better. You will be a major factor in whether the gang camp at Beausejour again!

 Farmhouse was great, as was the food and drink.

Comments/suggestions for next year - and these are not criticisms, would happily return if nothing changed from this year -

Lager could have been a bit colder - any chance of some bitter and/or Guinness as well?

Bit more choice at breakfast - not just full English but bacon/sausage sarnies, scrambled/poached eggs etc.

Toilet facilities for the gents.

Electric shock game to be hard-wired to the mains supply.

Set up large screen so that can be viewed better in daylight.

Also, the idea you mentioned of getting your own campsite area, with private toilet/shower facilities would be absolutely great, but failing that, we will just camp very near you next year.


We had a marvellous time thanks in no small part to you guys and your tolerance. 

 Overall - V. Friendly, very good value.

 Need some loos, if you had your own section of the campsite so we could be closer that would have been brilliant


I wanted to say thank you for the gorgeous breakfasts, cold beer and the to die for hog roast!  I thought you all did a most fantastic job, my only small piece of feedback is that I need a big mug of coffee in the mornings... the plastic beakers didn't cut it.... can I bring my own mug next year?

Look forward to seeing you in 2005

Speed Chills - bigger cups in 2005 - or bring your own 'bucket'!


I would just like to say thank you very much to all the Speed Chills group who did an excellent job. It certainly enhanced the whole Le Mans experience for me. The food was very good indeed - it was great to have a cooked breakfast that would not have been out of place in a quality hotel! On top of that the team were just a nice bunch and we got on really well.

 The location was good for people like us staying on the nearest campsite, but next year we may revert to Tertre Rouge or another nearer the centre of the track. That is in no way a reflection on you, it's just that we felt a bit distant from the action. The biggest improvement you could make would be to add a decent toilet, but I don't think you need to spend too much and make a shower block, as the campsite showers were not bad at all this year! If you were to open up the field for members to camp then that would be a different matter and you would need more extensive facilities.

I did have another idea while I was there, revolving around the fact that the site is quite a distance from much of the action. Although there is a courtesy bus laid on from the campsite which takes you towards the centre, it was a bit limited and didn't run at all on the Friday. I wondered if you might be able to run a minibus, say to the drivers parade in the town and to points around the track during racing, which of course would then return to Speed Chills for food and drinks afterwards!


Thank you for entertaining us at Le Mans the other weekend.  Speed Chills provided a great retreat from the madding crowd, and the company was good! 

I must say, it really was quite a walk from Tertre Rouge though - proving that the north / south divide, as Neil suggested, is well and truly alive. 

My colleague and I will have to decide whether we want to make the hour's walk each way again next year.

The only enhancement I would suggest is letting us know in advance when food is likely to be available (probably particularly relevant to those coming some distance), just so we know whether to eat before visiting or whether to look forward to something when we get to you.  A very minor point.

 Good luck for the future - I hope we will be back!


Firstly, thank you for your efforts in making what was a blindin' weekend.

I can think of lots of things that need improvement (only joking), the main two were -

- England lost to France so please buy a few more Wayne Roonies, or better match officials. And

- Most of the other members had S2000's or TVR's.  I don't have one of those, so if you could sort one out for me that would be appreciated.  In red please.  And it'll need a cup holder that fits a beer can too.

The only thing I can think of to make the place look a bit classier (given the budget) would be to buy Neil a razor.  That 'Pescarolo' look only works for so long.

Once again, thanks for you effort, and please keep me posted on your next extravaganza.


We didn't in the end use the facilities as much as we expected - there just didn't seem to be any 'spare' time and even from the front part of Beausejour campsite it took 10mins or so to walk up to your house though we did make it up a few times.

One thing you could certainly improve on from a punter's point of view would be to have food available from early in the morning until late at night.  If that's not possible you need to let people know what's cooking when - though breakfast all day would be good :-)  We did turn up for a late breakfast early lunch on the Saturday and there just wasn't any food on.


Please can you send me my membership money back.  When I signed up I'm sure I specified that I wanted England to win the football. :-)

But seriously, thanks for the great breakfasts and the cold beer. Hopefully I'll see you there again next year.


Hope you and your crew all got home without mishap and with your sanity intact!

I think you've definitely got some repeat business on your hands there from me & my lot at least, they were well impressed with the set-up.


Guys, we thought it was worth a punt and we're right behind the idea but it didn't work for us this year.

The farmhouse is a great asset and the beer was fine and cold but it was much further than we discussed from Maison Blanche (there's a new wall up that means you can only leave via the main entrance) and further into Beausejour.

If we hadn't driven we wouldn't have come at all. The TV was all but invisible.

Nobody I spoke to on our team enjoyed the food and on the Sunday night you appeared to be taking orders randomly and distributing food in the same way. Six of us ordered at seven o'clock and at 8.30 the hog had run out and five of us were still sitting there unfed. You did turn out steaks as a replacement, I enjoyed mine but the other four all left theirs and we had to leave in search of dinner.

I'm afraid there won't be any of our group at Speed Chills next year.

Speed Chills - good honest feedback! We're really sorry that it didn't work out for the group and thank you for 'taking a punt' in 2004. We can't be held responsible for the ACO building a wall though ;-)


I think our feedback on Speed Chills is that is was very good, awesome in fact.

We used Speed Chills to eat breakfast, often dinner too, as well as having plenty of cold beer and the odd Curly Wurly!

Your breakfasts were very good, and we never had to wait more than 5 or 10 minutes - incredible service! The hog roast was also great, but can you buy a bigger pig next year!

This was my first time to Le Mans, and one of the deciding factors in going again next year was the service we got from Speed Chills. Next year we'll probably eat more (is that possible? :) ) at Speed Chills, and certainly drink more.

Next year would be great if you had a camping area with it's own toilets and shower block? Certainly a dedicated camping area would be very good.

So next year... if you're there, we'll definitely be there. We may even buy you a beer or two.


Friendly good value for money respite from the chaos, crowds and dust of the track. A few more seats were needed Sun night and toilets would have been an added attraction. Probably see you in the future.


We all thoroughly enjoyed our first 'Le Mans experience' and will be making more trips in the future.

We all thought that SPEED CHILLS was the icing on the cake.

 It gave us a little oasis of quiet and good food amongst a sea of madness and beefburgers!

One or two thoughts for improving -

Toilet and shower would be appreciated

The big screen was difficult to see.  If the footie wasn't on, I don't think it is necessary because the coverage of the race was poor. A 'quiet' camping/parking area for club members.

 Overall, for our first visit and your first attempt, it was excellent - keep up the good work!

Please reserve us places for next year!


Sorry it has taken a while for my feedback but I have just been reading your write up of this years LM and it prompted me to write.

 Overall big thanks for your efforts as the whole thing was great. Could have maybe done with a pisser, but when in France do as the French and if I’m honest I think the field or ditch opposite were probably nicer than a portaloo anyway, so forget that!!

Urm, you did run out of fags, but then so did I so can’t complain about that.

Booze was nice, as was the full English in the morning.

Overall a good job IMHO, and I will be joining again next year should we all be in the same place. Oh yeah, I didn’t say, the location was superb, spitting distance to my tent.

Pretty rubbish feedback really, but at least it’s positive!!

Quick feedback follow up, just been having another flick through your site, and I have thought, get me to re-do your web site, and you will be flying.

It seems to be the weakest part of your whole set up.


THANKS TO EVERYONE FOR THEIR FEEDBACK - YOU'RE IMPROVING THE SHOW FOR EVERYONE!

 
 

 

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