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Terms & Conditions

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FREQUENTLY ASKED QUESTIONS

This page is arranged into three sections -

 

FAQ - GENERAL

 

Is my money safe with Speed Chills?

Yes. Speed Chills meets its regulatory requirements under the Package Travel Regulations via total payment protection (topp); a per passenger insurance policy to protect its customers against the unlikely event of the companies financial failure. For more information, please refer to our Terms & Conditions.

When can I expect delivery of tickets ordered through Speed Chills?

All race tickets are shipped to Speed Chills directly from the event organisers. For Le Mans based events this is typically the ACO in France.

Release dates vary by event but Speed Chills typically receives tickets about one month before the event. Your tickets and vouchers will be sent to you three weeks prior to the event by Signed and Tracked special mail delivery. Each delivery has a personal tracking number and must be signed for by the recipient.

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FAQ - SPEED CHILLS PRIVATE CAMPING

 

What do you mean by the phrase Private Camping?

We use the term 'private' to differentiate our offering from the public camping sites operated by the race organisers, typically the ACO.

Private Camping is a secure area within the public camping sites offering secure, reserved pitch camping with a range of facilities far in excess of those offered by the public sites.

The ratio of toilets and showers per person is far more generous within Private Camping and the hospitality facilities are solely focused to those in the private camping area.

We call customers using our Private Camping facilities ‘members’; we feel this reflects the spirit engendered by the Private Camping areas.

Do I have to buy Private Camping to use the hospitality area?

No, you can choose to use the public camping areas and simply pay a small fee to become a ‘guest member’ of Speed Chills for the duration of the event. This allows you access to the hospitality areas within all Speed Chills Private Camping areas.

You are entitled to use the toilet facilities within the Private Camping area but NOT the showers which are reserved for those paying for Private Camping.

How much does food and drink cost at Speed Chills?

We aim to offer a higher quality product at the same or lower price to that found elsewhere on circuit.

Some products defy comparison; a Speed Chills ‘Full English’ with its imported bacon and breakfast sausage cannot be compared with something based on local ingredients.

Where is the Speed Chills Private Camping at Le Mans?

We currently have two Private Camping areas at Le Mans for the 24 Hours, both located within official ACO campsites. One is located near to the entrance of the Beausejour campsite in the middle of the circuit and the other at Bleu Sud close to the Maison Blanche circuit entrance, 10 minutes walk from the start/finish line.

For the Le Mans Classic we operate a single Private Camping area at Bleu Sud.

For detailed information, consult the Google map prepared by Speed Chills for the event you are interested in..

How far is Speed Chills Private Camping from the start/finish area?

To walk at a comfortable pace from the camping area at Beausejour to the start/finish line takes about 35 minutes. The nearest public viewing area is at the Porsche Curves and is a 10 minute walk from the Beausejour area.

The area at Bleu Sud is approximately 10 minutes walk from the start/finish line and 5 minutes from the nearest viewing area at Maison Blanche.

Are there Private Members Clubs at other events?

Few motorsport events can support the Private Members Club concept as they are typically of a shorter duration. For these shorter events we have devised the Bar & Grill concept that is smaller scale and not limited to members.

If you have ideas where the Private Members club concept could work, please contact us.

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FAQ - PUBLIC CAMPING AT LE MANS

 

What campsite do you recommend?

We obviously recommend Speed Chills Private Camping as we have designed it to be the perfect solution for Le Mans events with all of the atmosphere of the event but none of the downsides of the public offering.

Of the public sites, we recommend any that are in relative proximity to our Private Camping sites for ‘guest members’ of Speed Chills to fully utilise the hospitality facilities provided.

I want tickets for another campsite, can you help?

As an official agency of the ACO we are able to offer a wide range of campsites including the ever popular Maison Blanche and Houx sites.

We preserve a proportion of our ticket allocation for self-drive packages with the remainder made available on a ticket only basis. Please see the respective pages for the event of interest for availability.

Where are the campsites at the Le Mans circuit?

The public campsites at the circuit are mainly grouped around the start and end parts of the circuit ranging from Beausejour at the Porsche Curves to Tertre Rouge at the top of the Mulsanne straight. There are also small sites at Mulsanne and Arnage. Some campsites are inside the circuit, like Houx, and some outside like Maison Blanche.

The available sites change over time, but the most recent official map can be found here.

Please note that for the Moto GP, the campsites are used in a different manner and is far less defined than for other events. Certain grandstand upgrades such as ‘Garage Vert’ can be selected to ensure camping space close to your grandstand.

Who is responsible for the campsites at the Le Mans circuit?

Official campsites are maintained and controlled by the ACO, the organisers of Le Mans.

Unofficial sites spring up occasionally but these are policed out of existence without notice, often leaving the people who have unwittingly parted with their money to use these unsanctioned facilities with no place to stay.

Speed Chills acts solely as an agent for ticket sales and the terms and conditions of the ACO apply to people staying on public sites. We do, however, assist our customers with practical advice and dialog with ACO officials as required.

What facilities do the campsites at the Le Mans circuit have?

Most public campsites have toilet and shower facilities and a catering outlet. The ratio of toilets and showers to campers is, in our opinion not generous and the catering of a very basic nature.

All offer fresh water supply from standpipes but only a few offer an electrical supply.

How much space do I get and what can I use it for?

Camping passes for the public campsites typically entitle you to a 7m by 5m pitch. This area must cater for your tent, car and any other structures. The pitches are allocated on arrival on many sites and are not particularly well policed - in fact people do their utmost to make policing by the ACO impossible.

I want to camp next to my friends, can Speed Chills arrange that?

Yes, this is one of the most popular features of Speed Chills Private Camping. We guarantee that your pitch will be next to that of the other members of your group irrespective of when each car arrives.

For the public campsites, Speed Chills aim to keep groups together but this is dependent on the tickets issued by the ACO so no guarantees are made.

If you have to be together as a group, Speed Chills Private Camping is the solution for you.

I'm concerned about the safety of my car/motorcycle, can Speed Chills help?

Whilst petty theft of valuables left in the open is known to be a general issue at Le Mans the theft of vehicles is very rare. As the campsites host true exotica that pose a far greater temptation than the majority of vehicles (your prized TVR, Ferrari or Porsche is not going to stand out like a sore thumb!), due diligence (lock the thing!) should suffice.

Speed Chills Private Camping is our recommended solution as the area is fenced off with 2m high anti-climb fencing and the gate is manned by our security team.

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